We use Office365 and our versions of Outlook come right from our subscription so you'd think it would already have everything built into Outlook especially since we're always running the latest versions of outlook to make the encrypt button work and work at all times, but it does not.at least not for us. I call never had any issues (after much frustration) when support finally figured out that I needed to install a MS program add-on of sorts in order to fix this encrypt button issue. The keyword encryption and policy based via DLP policy works fine. Two weeks it too me to get this information and now I have an encrypt button that works, when it shows up, but you have no way of knowing when it's going to pop up. They say with my Business standard license the office applications I have is under MS 365 Business apps version, while the encrypt button comes with the MS 365 Enterprise apps(proplus). The outlook desktop encrypt button randomly shows up now. NOW, the encrypt button won't show in Outlook desktop, shows in OWA, and they tell me that I need E5. Then I was told Information protection and governance was the license I needed. We wanted keyword encryption via exchange rule, on demand- keyword and encrypt button, and policy based.įirst We were told Azure information protection is what we need. I've gotten so many different answers I'm about sick. I have not checked this out yet, has the other customers with the same licensing and set up or working as expected. Also, they do not have the AIP client software installed. I have also tried using the Online Repair option, new Outlook profile, and uninstall and reinstall. The current affected customers still have the ability to use OWA to use the Protect/Encrypt button or mail flow rules I created for a work around. Not sure if this is related to the recent update of the Office client, but other customers with the same set up are not experiencing this issue. Yesterday, it is now either grayed out or the tab has completely been removed from the 'New' message window in the 'Options' section.

Recently, it's been upgraded from the previous envelope with red circle to the new lock icon. They are properly licensed with Business Premium and AIP Plan 1 and have the latest version of the Office desktop (1812.11126.20196). We seem to be having an issue with the Office 365 Office Message Encryption (OME) for a couple of customers.

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